Qualifications
•The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls
•Time/Close any internet inquiries on new and pre-owned vehicles within the two-hour time limit given by Porsche
•Maintain and communicate exceptional product and inventory knowledge to our guests
Responsibilities
•The BDC agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner
•This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest
•The BDC associate becomes knowledgeable of inventory as well as financing and incentive programs
•Respond to internet inquiries with courtesy, accuracy and professionalism
•Promptly and accurately enter all customer inquiry data into the CRM
•Generate service appointments
•Conduct phone surveys to assess customer preferences and quality of experience
•Effectively utilize lead management tools
•Compile all necessary reports, forms and other documentation on a timely basis
•Perform cashier duties as requested
•Perform other job-related duties as assigned
•Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers
•Assist team with follow up calls/emails/texts for all appointments that were set for the previous day
•Make outbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time
•Communicate with the dealership management or front-line employees on behalf of our guests