In today’s fast-paced digital world, IT support professionals need both strong technical knowledge and the right tools to deliver fast, secure, and effective support from anywhere. This comprehensive course teaches how to use essential IT support and remote desktop tools to manage devices remotely, solve complex issues, and provide real-time support. It covers how to use popular remote access tools such as RDP (Remote Desktop Protocol), Cisco Webex, TeamViewer, Virtual Network Computing (VNC), and pcAnywhere.
Discover how each tool fits different support scenarios. Learn how to use AI-powered support tools, technical forums, and search engines to research and resolve IT problems more efficiently, exploring how narrow AI, predictive AI, and generative AI can transform help-desk operations. Additionally, review security, privacy, and ethical factors to consider when using public data sources and remote access tools. Whether you are just starting in IT support or looking to enhance your skills with modern tools and best practices, this course provides techniques you can apply right away.
Note: This course was created by Pearson and Jason Gooley. We are pleased to host this content in our library.
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